Returns and terms

Returns
At www.annchri.com / www.annchri.dk we check all goods before dispatch.
Should there still be an error during an expedition, the item should be returned within 30 days.
If you need to return, you can send us an email stating the order number as well as the reason and picture, and we will deal with the matter as soon as possible.

Returned goods must be accompanied by information about your name, invoice number and what is wrong with the goods, written on a return slip.

Goods that are returned with a complaint will be replaced by a new delivery within 7 working days of receipt. If the replacement item is not available, the amount paid will be credited within 7 working days. In addition, of course, the 2-year complaint period applies according to the Purchase Act.

In the event of a complaint, the goods are sent to
Box ApS, Co/garant, Roskildevej 150, 2500 Valby

When you shop at www.annchri.com / www.annchri.dk, you of course have a 2-year right to complain.
This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour. Goods that are returned with a complaint will be repaired or replaced by a new delivery within 7 days of receipt. If the replacement item is not available, the amount paid will be credited within 7 days.
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.
If the complaint is justified, we will of course refund your (reasonable) shipping costs.
When you return the item, please state what the problem is in as much detail as possible. Note! We do not receive packages sent by cash on delivery or similar.
Remember that the item must always be sent back in proper packaging, and get a receipt for sending so that we can reimburse your shipping costs.

Delivery
When ordering, the order is dispatched within 2 to 4 working days. Excluded from this are goods where it is stated that it is a made-to-order item with a longer delivery time.
Normal delivery time to addresses in Denmark is 2-4 working days after the order has been dispatched.
All items are shipped with GLS or DAO. All items are delivered while stocks last.
When ordering both stock items and items that are specified as a made-to-order item, www.annchri.com / www.annchri.dk reserves the right to either send the order in whole or in part when the ordered items are in stock.
PRINTING ERRORS, STOCK MANAGEMENT ERRORS AND PRICE CHANGES ARE RESERVED.

Competitions
If you participate in a given competition, you must remember to provide all the personal information specified at the competition so that we can send you any prizes. We are not responsible for any printing errors. We reserve the right to change the prizes in a competition or to cancel the competition entirely with immediate effect. Employees of us and members of their households may not participate in the competition.
The winners of the given competition must themselves report and pay prize tax to SKAT.
If you have any questions, you are always welcome to contact us.

Purchasing conditions
You must be 18 years of age to shop at www.annchri.com / www.annchri.dk - if you are under 18, you must have consent from your parents.
When you take out a subscription/pay with a credit agreement, you must enter your date of birth so that we can ensure that you are over 18 years of age. If you are under 18, the agreement must be entered into by a parent.
An agreement can always be easily canceled by a parent if it turns out that it has been entered into by a child or young person under the age of 18.
If you have any further questions, you can get answers to most of them by clicking on Customer Service at the top of this page. You are also welcome to contact our customer service at HELLO@ANNCHRI.COM. We ask that you have your order number to hand

www.annchri.com / www.annchri.dk

ejes af
Box ApS
Co/ Garant
Roskildevej 150
Cvr: 34576246

Phone: +4552390490